• No returns for credit after 30 days.

• Special order items are not returnable for credit.

• Custom milled items are not returnable for credit.

• Engineered Wood Products that were special ordered and/or cut to length are not returnable for credit.

• All items accepted for return must be in a saleable condition, or similar to the condition of which the product was originally sold. Items that have been used (cut, nail holes, paint splatter, mud/jobsite foot tracks, etc.) are not reutrnable for credit.

• All returns are subject to a 25%-50% restocking fee, plus any applicable freight charges for material picked up.

Note: If your return is the result of an Osborne Lumber Company error, you will not be charged a restocking fee. 
Consignment returns are available as a service, but forwarded credit is not guaranteed. 
Additional freight charges may apply.

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